- Time of issue:2020-10-21 19:18:30
Respect and understand customers, continue to provide products and services that exceed customer expectations, and be customers' eternal partners. This is the service concept we have always insisted and advocated.
One. At each step, the first thing that comes to mind is that after the company changes from a seller's market to a buyer's market, consumers' consumption concepts have changed. Faced with numerous commodities (or services), consumers are more willing to accept good-quality commodities (or services). The quality here not only refers to the intrinsic quality of the product, but also includes a series of factors such as the quality of packaging and the quality of service. Therefore, the needs of consumers must be fully and maximized. ◇Should stand in the position of the customer (or consumer) instead of researching, designing and improving the service from the standpoint of the company.
1. Improve the service system, strengthen pre-sales, in-sales, and after-sales services, and promptly help solve various problems that customers have in the use of goods, so that customers feel great convenience.
2. Attach great importance to customer opinions, let customers participate in decision-making, and treat customer opinions as an important part of customer satisfaction. Do everything possible to retain existing customers.
Scan the QR code to read on your phone